GUARANTEE
RVH guarantees that we never use any synthetic fibers, animal hair, non-remy or non-virgin hair.
All of our hair is "DOUBLE DRAWN", Clean and ready to wear.

CANCEL ORDER
Orders may be canceled, only if your cancellation request is received prior to us forwarding funds and order details, to our manufacturing plant.  This could range from 1 hour, up to 24 hours, but order requests are usually forwarded/ submitted, within 5-12 hours.   Either call us and leave a Voicemail, or eMail us your cancellation request, including ORDER #.

RETURN POLICY
All Sales are FINAL  unless Rare Virgin Hair (RVH) is at fault or has made a mistake with your order.
This includes orders that are UNDELIVERABLE to Customer, failed delivery attempts by the Shipping Carrier, and orders that are UNCLAIMED from the Shipping Carrier / by the Customer.  Partially incorrect orders will be corrected or compensated, only to the extent that they are incorrect. 

***You must call or eMail Rare Virgin Hair (RVH) to request "Return Authorization".  Items returned without prior authorization, will not be Credited, Returned or Exchanged.****


RVH accepts returns for merchandise credit only.

Subsequent eMails concerning your Return, may use the term REFUND; note that this is a generic word entry by the website, and that RARE Virgin Hair does NOT offer Refunds.  We offer Merchandise CREDIT.

1. Items must be returned by the original purchaser, and post-marked within 10 days of delivery.
2. Hair must not have been installed, worn or altered in any way 
3. Hair must be neatly bundled & packaged as to avoid matting/ tangling while being shipped.
4. Items returned & received by RVH with valid justification, will be credited within 10 Business Days.
5. Items are returned at your OWN EXPENSE, and any credit given will NOT include shipping charges, either TO or
   FROM customer.
6. Items are to be returned with the original sales receipt / paperwork.
7. Special/Custom orders are not eligible for return unless RVH has made a mistake in your order or the product is not as we
   have advertised.
8. Discounted and Special SALE items cannot be returned


SHIPPING POLICY
1. We provide Free Shipping to most countries.
2.  "Free Shipping" option is applicable with purchase
      only. If you choose to return your item(s), you will do
      so at your own expense, and any refunds granted
     will NOT include ANY shipping charges
3. If your order does not qualify for free shipping – or if
    you require a special shipping option – you will still
    enjoy very reasonable shipping rates.

**SHIPPING CUT-OFF TIME

1. All NON-custom orders are usually shipped within 24hrs, M-F, (excluding weekends). All CUSTOM ORDERS please
  allow 10 business days for processing.
2. Once an order is shipped, we do our best to eMail your Tracking # to you. 
   Orders usually take 3 days to arrive, once it has been shipped, but we do not guarantee shipping time.

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